Reza Dabestani

Reza Dabestani is an Assistant Professor at the Department of Marketing & Supply Chain Management. His research examines how firms’ transitions towards data-driven business models can be monitored and evaluated. Through this work, he aims to contribute to business model theory and to the emerging scholarly discourse on the business value of data.

Reza holds a BSc in Industrial Engineering from Azad University, an MSc in Industrial Management from the University of Isfahan, and a PhD in Operations Management from Tarbiat Modares University, Iran. His research has been published in peer-reviewed journals such as Technological Forecasting and Social Change, International Journal of Quality & Reliability Management, and Total Quality Management & Business Excellence. His research interests include data-driven business models, business model innovation, digital transformation, operational excellence, and innovation management. Before joining Nyenrode, Reza worked as a part-time lecturer for four years. He also spent seven years in the pharmaceutical industry as an industrial engineer, head of investment and project development, business excellence manager, and board member.

Interests:

In his free time, Reza enjoys spending time with his family, traveling, playing chess, and reading novels.

Most relevant publications

• Dabestani, R., Solaimani, S., Ajroemjan, G., & Koelemeijer, K. (2025). Exploring the enablers of data-driven business models: A mixed-methods approach. Technological Forecasting and Social Change, 213, 124036. https://doi.org/10.1016/j.techfore.2025.124036
• Solaimani, S., Dabestani, R., Harrison-Prentice, T., Ellis, E., Kerr, M., Choudhury, A., & Bakhshi, N. (2024). Exploration and prioritisation of critical success factors in adoption of artificial intelligence: A mixed-methods study. International Journal of Business Information Systems, 45(4), 429-453. https://doi.org/10.1504/IJBIS.2022.10053346
• Dabestani, R., Shahin, A., & Saljoughian, M. (2017). Evaluation and prioritization of service quality dimensions based on gap analysis with analytic network process. International Journal of Quality & Reliability Management, 34(4), 530-548. https://doi.org/10.1108/IJQRM-04-2015-0050
• Dabestani, R., Shahin, A., Shirouyehzad, H., & Saljoughian, M. (2017). A comparative study of ordinary and fastidious customers’ priorities in service quality dimensions. Total Quality Management & Business Excellence, 28(3-4), 331-350. https://doi.org/10.1080/14783363.2015.1082420
• Dabestani, R., Shahin, A., Saljoughian, M., & Shirouyehzad, H. (2016). Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA: The case of four star hotels. International Journal of Quality & Reliability Management, 33(2), 160-177. https://doi.org/10.1108/IJQRM-02-2014-0022