Dr. Albert Plugge MBT

Dr. Albert Plugge MBT is a visiting fellow and conducts multidisciplinary research in the field of digital ecosystems. His research focuses on digital ecosystem related topics, such as, strategic partnerships, business models, governance, organisational impact, and digital platforms. His research also include market related ecosystem themes like Smart Cities, FinTech and Corporate IT. 

Albert completed his Ph.D research in 2011 at Delft University in the field of Management of Information Systems. The title of his dissertation was ‘Managing Change in IT Outsourcing’. He is experienced in utilising various research methodologies, which are reflected in his publications: e.g. empirical qualitative methods including case studies, comparative analysis of empirical studies, and quantitative research. He also published studies that are based on mixed-method research designs. Albert is a member of the Editorial Advisory Board of the Journal of Global Operations and Strategic Sourcing.

Albert’s research is often conducted in cooperation with international colleagues. In 2020 he conducted a research study with colleagues from Åbo Akademi University (Finland) on Global Business Services and IT shared service centers. In 2018-2019 he conducted a research study with Auckland University (New Zealand) on robotics process automation and business processes.  

Secondary positions

• Albert is associated with Delft University of Technology. He co-develops the course Design Innovations 4.0 and lecture on topics that address the impact of digital technologies (Blockchain, AI) on supply chains and networks. Moreover, he provide guest lectures at various universities (Twente, Tilburg, Rotterdam School of Business). 
• Albert is Associate Director at KPMG and focuses on digital ecosystems and sourcing related questions and issues.
• Moreover, he is associated with the Digital Ecosystem Institute which facilitates digital ecosystem thinking in businesses and organisations.

Most relevant publications

• Plugge, A. G., Nikou, S., Bouwman, W.A.G.A. (2020) The Revitalization of Service-Orientation: A Business Services Model. Business Process Management Journal (available online).
• Plugge, A.G. (2020) The Multi-sourcing Journey of an European Retailer. A Roller Coaster Ride or Smooth Sailing? Journal of Information Technology Teaching Cases.  
• Plugge, A.G, Bouwman, W.A.G.A. (2018) Tensions in Global IT Multi-sourcing Arrangements: Examining the Barriers to Attaining Common Value Creation. Journal of Global Information Technology Management, 21(4), pp. 262-281.