Sustainable transformation of organisations first of all requires transformation of leaders themselves, as emerged during the first meeting of the recently established ESG Innovation Institute, a joint initiative of Nyenrode Business University and KPMG to assist directors, supervisory directors and professionals in the field of sustainability.
“More than a quarter of all employees across the Netherlands experience discrimination. Consequently, neither employees nor organisations flourish. You miss out on significant opportunities, and lose out socially and financially. Diversity brings prosperity to all.” This argument was presented by Ruben Brave, keynote speaker and serial tech entrepreneur on 4 October 2022 during the Diversity, Equity & Inclusion seminar at Nyenrode Business University.
It all starts with the customer. If we want to be successful business leaders, we need for customers to follow us. But true leaders also follow their customers, because with them it is possible to build a great organization. Prof. Henry Robben and co-author Prof. Rudy Moenaert wrote the book The Customer Leader. “A no-nonsense book full of initiatives," according to Robben and Moenaert.
While in the last decades an organization’s success was measured mainly in terms of turnover, profitability, market share and customer satisfaction, now and in the future they will also be held accountable for the impact they make on people, the environment and society. ESG (Environmental, Social, Governance) is now central to the balanced scorecard.
Leadership changes when executives are held accountable for their contribution to people, the environment, and society. So say more than three-quarters of policymakers in a recent survey by KPMG and Nyenrode Business University.